Shipping and Delivery Policy

At Silk Road Kitchen, we aim to prepare and deliver your food and beverage orders as conveniently and promptly as possible.

1. Delivery Areas

Delivery is available in selected areas, subject to availability. Please confirm whether your delivery address is within our service area before placing your order.

2. Delivery Time

Our standard food delivery service is intended for same-day delivery. Actual delivery times depend on order confirmation, food preparation, delivery location, traffic, weather, and other operating conditions.

Please wait for confirmation of your order and delivery arrangements before assuming a specific arrival time.

3. Delivery Fees

Any applicable delivery fees will be communicated during checkout or confirmed by our team before the order is finalized.

4. Order Processing

Orders are subject to product availability and confirmation. Preparation may take additional time during busy periods or for large orders.

For corporate, group, catering, meeting, or party orders, please arrange the delivery schedule with our team in advance.

5. Receiving Your Order

Please provide an accurate delivery address and a reachable contact number. Ensure someone is available to receive the order at the agreed delivery location.

If the delivery cannot be completed because the address is incorrect or no recipient is available, our team will contact you to discuss the next steps. Additional delivery charges may apply where appropriate and agreed.

6. Delays and Delivery Issues

Although we aim to deliver orders promptly, delays may occur due to traffic, weather, or circumstances beyond our reasonable control.

If your order is delayed, incomplete, or delivered to the wrong location, please contact us so we can investigate and assist you.

7. Contact Us

For delivery questions or assistance with an order, please email neil.bernardo@me.com.

Thank you for choosing Silk Road Kitchen.